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Tutorial: Troubleshooting

Index of tutorial topics

Welcome | Playing the game | Troubleshooting | Subscribing | The challenge system | What next? | Glossary

Most common problems occur when Java is either not installed or not up-to-date, so your first port of call should be to visit the Java test website and see what it says. This site also gives instructions to download a new version of Java, if necessary.

If you have the latest version of Java and the problem persists, the following may help.

Game does not start

Occasionally the download of the game gets corrupted. The easiest fix for this is to clear your Java cache and then try again. Instructions are available for Windows and Apple Mac.

Game starts but cannot log in

If the game starts but cannot log in (repeatedly saying "Attempt ... of 500"), your firewall may be blocking it. The exact reason for this varies considerably from one computer to another. The following may help if you use Windows:

  1. Close all windows of your Internet browser (e.g. Internet Explorer, Firefox, Google Chrome).
  2. Open Notepad (click Start > All Programs > Accessories > Notepad.)
  3. In Notepad, go to File, then Open.
  4. Browse to C:\Program Files\Java\jre\lib\security. If you can't find this folder, try looking for the same folder in other drives, or similar folders nearby.
  5. In the "File name" box, type "java.policy". Note that you may not be able to see this file, but it should open normally if you type in the name.
  6. A file containing a few lines of junk should now open. Copy and paste the following text to the bottom of it:
    grant {
       permission java.net.SocketPermission "apterous.org:1-65535", "connect,resolve";
       permission java.net.SocketPermission "www.apterous.org:1-65535", "connect,resolve";
       permission java.net.SocketPermission "78.143.212.226:1-65535", "connect,resolve";
    };
  7. Save the file and close Notepad.
  8. Restart your Internet browser and attempt to connect to apterous.

If this doesn't work for you, or for some reason the above is not possible, please create a ticket and someone will be on hand to advise you ASAP.

All other problems

If none of the above works, or your problem is not one of these, please create a ticket.

«Did you find this tutorial helpful (or unhelpful)? Please let us know

Index of tutorial topics

Welcome | Playing the game | Troubleshooting | Subscribing | The challenge system | What next? | Glossary

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